Job Description

Overall Responsibility

The role holder will have three (3) key responsibilities in supervising the MSI Ladies (MSL) as they provide MSI NIGERA services of interest. These include clinical, stakeholder liaison and business management support to the MSLs. S/He will train and support selected number of private providers who are either registered nurses, midwives or Senior CHEWs spread across the assigned state/location so that women in Nigeria have easy access to options of high quality reproductive health services, including family planning. S/he will support in provider management of clinical quality, assuring client safety and satisfaction, data reporting, increasing providers’ business management skill as well as stakeholder engagement within his/her location of operations.

Core Responsibilities

Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI Quality Assurance thematic areas

Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI stakeholder engagement strategy for the MSL channel, looking at the sustainability of this approach through provider and government ownership

Ensure effective and impactful training and supportive supervision of assigned providers, addressing MSI Business Management fundamentals of bookkeeping, basic accounting and access to financial support towards expanding the scope and scale of MSLs businesses

Ensure competency of the providers in areas of counselling, infection prevention, medical emergency preparedness and services provision are maintained at a high level, documented and properly conveyed in monthly reports

Ensure adequate supply of commodities as well as relevant procedural equipment, including overall support and management of the provider's business and delivery of service

Ensure MSI NIGERA ’s data reporting and management procedures, guidelines protocols are strictly followed 

Ensure Service delivery points are fully compliant with MSI Clinical Governance frameworks

Facilitates timely identification and reporting of clinical incidents, ensures action plans are in place, and lessons from resolved incidents are shared at SDPs.

Training and Supportive Supervision

Ensure all assigned providers are on competency level one all year round

Conducts once every two months supportive supervision, coaching and mentoring of all trained providers based on needs

Keeps the Continuous Supportive Supervision checklists and records, follows up on action plans and ensures updates are tracked and reported.

Must collate and maintain up to date training and competency data base for all team members supervised while using same to develop the Training Needs Assessment

Support the preparation and submission of monthly and quarterly facility performance reports on training and quality assessment activities in assigned state;

In collaboration with RM and Quality Advisor lead review meetings aimed at performance improvement, based on outcome of supportive supervision, mentoring and quality assessments findings using best practise at regional/state level

Documents best practices and/or lessons learned from MSI NIGERA ’s MSL operations

Supports in logistic planning and delivery of clinical trainings with the most effective and efficient manners, ensuring maximum knowledge gain.

Supply Management and Business Capability Support to Providers

Ensure zero stock of commodities with all assigned providers including consumables during SSVs

Ensure the availability of clinical governance guidelines, manuals and job aids used by these providers are in adequate quantity and track referral linkages of service utilization

Facilitate, follow up and support providers’ referral and reporting of clinical incidents related to FP and PAC services.

Ensure all infection prevention materials are in place and in use

Facilitates availability of clinical supplies at service delivery points (SDPs) and ensures expired stocks are not present at these SDPs

Through trainings, SSVs and other opportunities address MSI NIGERA Business Management fundamentals of book keeping, basic accounting and access to financial support including MSLs business development skills and continuous risk assessment for MSL businesses

Create in the MSLs provider a culture of cash flow tracking and management including knowledge of profit made from all service provision or sales relating to MSLs business. This will include following up with all accreditation standard requirement as applicable looking at client profile, behaviour, willingness to pay and providers knowledge of the health market within his/her catchment

Advocacy, Client Generation for Service and Community Mobilisation Support to MSLs

In collaboration with the RM, act as the focal person for MSI NIGERA  at the state level including representing MSI NIGERA  at some level meeting/platforms where necessary as concerns the MSLs operations

Support the development and maintenance of excellent relationships by the MSLs with the community structure, other health partners including public institutions in the state with a view to strengthening MSN's impact and increased service delivery

Ensure strong links between communication about available services at the SDPs and interpersonal communication agents (IPCAs) community mobilization activities and overall referral systems

Work with the MSLs providers to identify viable demand creation options in line with MSI NIGERA ’s Demand Creation strategy while ensuring the MSLs understand these demand creations details towards ensuring continuation even after MSI NIGERA  direct support of these activities 

Data Reporting and Management

Ensure all service data from assigned providers are collected, collated and reported into ORION or any other available reporting platform by 3^rd of the new month

Ensure all service data entered into ORION or any other available reporting platform are correct, complete, consistent, within reporting dates and up to date 

Validate the data reported by the providers and sign off before entry into ORION

With support from the Regional Monitoring and Evaluation Assistant (RRMEA), ensure that all reported data are archived chronologically in the state offices for data audit purpose.  

Working with RME unit, ensure assigned providers are trained on data reporting tools and ensure compliance as part of all SSVs

Ensure data reporting tools are available and in use with all assigned providers all year round 

Where applicable, conduct monthly collation of Client Record Audits and completed client feedback forms and transfer to RRMEA for analysis and records

Conduct monthly facility level performance management including reporting rate analysis for each provider under his/her supervision.                                                                    

Key Experience and Qualification

Registered nurse/Midwife or other related areas in Medical sciences with a strong experience in community level demand creation for health services including basic business knowledge

Familiarity with the different cultural, social and religious identities in Nigeria including development issues and the international donor community

Excellent communications, presentation, negotiation skills including strong interpersonal, oral, and written communication skills

Technical Expertise in long-acting reversible contraception (LARCs) specifically Implants insertion and removal

Significant experience of providing competency-based training and certification for providers (Nurses/Midwives and CHEWS) in modern methods of family planning

Experience of providing trainings for national and International NGOs in Nigeria (Experience of DFID, USAID, Gates funded projects, including working in a diverse team environment preferred)

Experience in managing healthcare providers before now will be an added advantage

Willingness to frequently travel to project implementation sites

Experience in the usage of computers and office software packages is mandatory

Familiarity /Experience with geography of the intervention states is desired

Key E